We want you and your little ones to be happy with every order. This policy explains how returns, exchanges, and refunds work, in line with the Consumer Protection (E-Commerce) Rules, 2020.

1. Return window

You may request a return or exchange within 7 days of delivery, provided the product is:

• Unused, unwashed, and unworn, with all original tags and packaging intact.
• Free of stains, odours, or damage not present at the time of delivery.

2. Non-returnable items

The following are not eligible for return or exchange, unless defective or incorrect on delivery:

• Innerwear, socks, and other items marked as non-returnable for hygiene reasons on the product page.
• Items marked "Final Sale" or purchased during a clearance/festive sale, where indicated at the time of purchase.
• Gift cards.

3. Damaged, defective, or incorrect items

If you receive a damaged, defective, or incorrect item, please contact contact@nuvikidz.com within 48 hours of delivery with your order number and photos of the issue. In line with applicable consumer protection law, we will not refuse to replace or refund such items, and we will not charge you return shipping in these cases.

4. How to initiate a return or exchange

1. Email contact@nuvikidz.com with your order number, the item(s) you'd like to return or exchange, and the reason.
2. We will confirm eligibility and share pickup/drop-off instructions.
3. Once the item is received and inspected, we will process your exchange or refund.

5. Refunds

• Refunds are issued to your original payment method within 7–10 business days of us receiving and inspecting the returned item.
• For orders paid via Cash on Delivery, refunds will be processed via bank transfer or UPI — you'll be asked to share the relevant details.
• Shipping charges (if originally paid) are non-refundable, except where the return is due to our error, or a damaged/defective/incorrect item.

6. Exchanges

Where available for a product (size or colour exchange), exchanges are subject to stock availability. If the requested item is unavailable, we will offer a refund instead.

7. Products sold by brand partners

For products fulfilled by another brand we sell on the Site, the return window and process are the same as above unless otherwise stated on the product page — Nuvi Kidz coordinates the return/refund on your behalf so you only need to contact us, not the brand directly.