1. Shipping coverage

We currently ship across India to all serviceable pin codes supported by our courier partners. Serviceability for a specific pin code is confirmed at checkout.

2. Processing & delivery timelines

• Orders are typically processed and dispatched within [insert, e.g. 1–3 business days] of confirmation, excluding Sundays and public holidays.
• Estimated delivery time is [insert, e.g. 3–8 business days] from dispatch, depending on your location.
• For products fulfilled directly by a brand partner rather than from Nuvi Kidz own inventory, dispatch and delivery timelines may vary — this will be indicated on the product page or order confirmation where applicable.
• Delivery timelines are estimates and may be affected by courier delays, weather, regional restrictions, or other events outside our reasonable control (force majeure), in which case we will keep you informed.

3. Shipping charges

Shipping charges (if any) are calculated at checkout based on order value, weight, and delivery location, and will be clearly shown before you complete payment. We may offer free shipping above a specified order value from time to time, as advertised on the Site.

4. Order tracking

Once your order is dispatched, you will receive a tracking link via email/SMS to follow its progress.

5. Cancellations

• You may cancel an order free of charge before it has been dispatched, by emailing contact@nuvikidz.com with your order number or using the cancellation option in your account, where available.
• Once an order has been dispatched, it can no longer be cancelled — you may instead initiate a return once delivered, per our Refund, Return & Exchange Policy.
• We reserve the right to cancel an order on our end (for example, in case of stock unavailability, pricing errors, or suspected fraud), in which case a full refund will be processed to your original payment method within the timelines described in our Refund policy.

6. Non-delivery / delayed delivery

If your order does not arrive within the estimated delivery window, please contact contact@nuvikidz.com with your order number and we will investigate with our courier partner. In line with the Consumer Protection (E-Commerce) Rules, 2020, if goods are delivered late for reasons within our or our courier partner's control, you are entitled to a full refund.